Welcome to Contact Hamilton

Important Information about the Child and Youth Access Program, July 10 2018

Hello, we are glad you are here!

We are currently experiencing very high volumes at this time. We are working very hard to make sure we give each of you the time you need to consult with us. Our team is also making some important changes to our service model so that we can serve you as quickly as possible. As we work on making this change, our response to you could take longer than usual, up to 3 weeks. This is a short term issue as we change our service model.

We would like to assure you that:
  • Your call or email is very important to us and we will respond to you as quickly as possible
  • You will have the time you need when we speak with you
  • Priority and crisis situations are responded to as they arise
  • We understand the impact waiting has on you and are working toward better response times by changing our service model
We truly appreciate you reaching out to our agency. We look forward to connecting with you and offering you the information and referral support you need.

While you wait for our call, here is some important information for you to keep handy:
  • For information about the various children’s services in Hamilton as well as links to credible information sites about mental health, developmental disability and autism, please visit our “About Children’s Services” tab or click here http://contacthamilton.com/main/childrens-services/
  • Kids Help Phone-Kids Help Phone is Canada's only national 24-hour, bilingual and anonymous phone counselling, web counselling and referral service for children and youth. 1-800-668-6868 or click here: https://kidshelpphone.ca/what-is-kids-help-phone They have an app as well, “Always There” available on android and IOS devices.
  • 911 – for emergency needs
Thank you for your patience and for your support. We look forward to connecting with you soon.

The Contact Hamilton Access Team

Contact Hamilton is an entry point to services for children and youth with emotional, behavioural or developmental concerns and adults with developmental disabilities. We Provide:


  • Information about available services
  • Central intake and referral
  • Coordination of services
  • Planning for the children's and developmental services systems.

Please see below for more information!

Who We Work With

Contact Hamilton works on behalf of children and youth that:

What We Do

Contact Hamilton is the “single point of access” to most children and youth services that are funded by the Ministry of Children and Youth Services and the Ministry of Community and Social Services. This means that the only way to be referred to these services is through Contact Hamilton. Contact Hamilton is also aware of all community services and supports for children and youth in Hamilton. If you think you may need a service for child or youth, a good place to call is Contact Hamilton.
Contact Hamilton provides the following services: Contact Hamilton also does the following:

Who Can Call Us....

Who Can Provide Consent?

If anyone other than the youth 12-15 years of age is requesting services for the youth, then consent must be provided by the legal guardian (or designate) of the youth.

How to Get In Touch With Us

If you need information or would like to find services and supports, you can reach us in the following ways:
Phone: 905-570-8888
Fax: 905-522-5998
Email: info@contacthamilton.ca
Mail or in person:

How We Help

First time callers and people that are not registered clients with Contact Hamilton will speak with an Intake Coordinator.

Last modified: July 11, 2018

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