Search for Adult Developmental Services

If you have a Crisis Situation

If you have a crisis situation and require help immediately, please consider:

  1. Calling 911
  2. Going to your nearest hospital emergency department
  3. Calling your family physician

Adult Developmental Services Resource Database for the Hamilton-Niagara Region

The databases below are made up of information records that are created and maintained by: Contact Brant, Information Hamilton and INCommunities Niagara. If you cannot find information about a service or support that you feel should be part of our database OR if the information is not correct or outdated, please let us know by emailing us at

We invite you to browse the information that is available. You can search by subject, agency, key words and geographic location. You can also print the information. To search for services in your community, please click on your community’s name.

If you would like more information about these services or would like to speak with someone, please call DSO HNR at 1-877-DSO-HNR4 and ask to speak with an Intake Coordinator.

211 Ontario
Information Hamilton (The RedBook of Hamilton)
INCommunities Niagara
Community Information Brant, Haldimand and Norfolk

We are very pleased to offer you a link to the newly developed service for Hamilton. is managed by Rygiel Supports for Community Living Hamilton. This site helps individuals and families link with available workers; this site is helpful to people who have Passport funding, SSAH funding and/or can pay privately for support workers. offers the following:

  1. Family Classifieds – individuals and families who have a family member with a disability can register on-line. Families can post their worker needs. Rygiel connects families to potential workers who respond to the classifieds.
  2. Support Worker Database – holds a database of support workers. Workers registering in the site can create a profile detailing their experience, education and availability. Individuals and families can peruse the worker database and chose a profile that best suits their needs.

NEW: Information about Person-Directed Planning and Independent Facilitation

Person-Directed Planning

Person-directed planning helps people to identify their life vision and goals and helps them to develop a plan for finding and using services and supports to meet these goals with the help of their families and/or significant others. This is an important approach to promoting social inclusion for persons with developmental disabilities.

Person-directed planning is guided by the following values: Belonging; Contributing; Sharing; Being Respected and; Choosing.

It is also guided by the following principles: Visioning; Strength-Based; Person-Driven; Sustainability and; Accountability.

In November 2013, a Person-Directed Planning Facilitation Guide was developed by the MCSS to support organizations interested in developing person directed planning and facilitation capacity.  Click HERE to access this Guide.  The ministry considers this Guide to be technical in nature. This document is therefore most relevant to practitioners, who carry out or implement planning and facilitation services on a day-to- day basis. However, the contents of the Guide will be of interest to anyone who has an interest in the details of what good quality person-directed planning looks like and how it can be implemented.

The ministry is publishing an additional document which has been specifically designed for use by persons with developmental disabilities and their families. The plain language document sets out information from the technical document which is of particular interest to individuals and their families.

People can choose who they would like to help them develop their plans.

Independent Facilitation

As of April 2013, people across the province are able to access two new online resources. Both provide a range of useful information for anyone interested in learning more about independent facilitation, which provides support to help people engage in person-directed planning, connecting with community life, and relationship building. Independent facilitators may work on their own or they may work within an organization or collaborative group of other private facilitators. Typically, they belong to a network of independent facilitators. The following resources have been approved by the Ministry of Community and Social Services (MCSS). These resources are operated independently of the DSO HNR. Please click on the links below for full information.
• The Ontario Independent Facilitation Network (OIFN), a provincial network and growing community of practice for independent facilitation.
Ontario Independent Facilitation Organizations, a new online map and directory that provides contact information about independent facilitators, independent facilitation and training organizations across the province.

Agency Facilitation

Some ministry funded agencies also have staff who can provide person-directed planning facilitation. Click HERE to access this list of agencies.

Information for People Living Outside the Hamilton-Niagara Region

If you live in another community in Ontario and would like to know how to contact your local DSO office, please follow this link to the provincial DSO database:

Hamilton En Francais

For information about activities and services that are happening in French in Hamilton, please visit this website.

Health Resources

Health Care Connect: “Find a Family Doctor or Nurse-Practitioner”
Ontario government website that includes instructions on how to find or change a family doctor or nurse practitioner. For more information, visit and search “Find a family doctor or nurse practitioner,” or dial 1-800-445-1822.

College of Physicians and Surgeons of Ontario
Website is produced by the Canadian Paediatric Society and contains links to multiple resources for newcomer families, including: language programs, health, education, legal matters, housing, recreation, employment and more. For more information, visit and follow links to “Public Register Info” > “All Doctors Search.”

ODSP and Work

Financial Supports Catalogue by Hamilton Best Start

The Basic Needs Work Group of the Hamilton Best Start Network identified several resources available to low-income families to help with their basic needs.

Some of these resources are not well known by families, yet they provide an opportunity to access additional funds. This discovery led to the development of a collection of income supports which is contained in this catalogue.

To view the online version of the catalogue, click here.

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